Access Your Ticket Inbox
A ticket represents a task to be done or a project to be completed. They’re an easy way to track complaints, work orders, and fixes in one place. You can add comments, set due dates, and close the loop with your team and customers.
To bring up your ticket inbox, click the “Tickets” tab.
This page is organized into several sections that allow you to view and work on tickets:
- Inbox: Your inbox keeps all your open and pending tickets in one place. Much like with an email inbox, you'll want to work towards emptying it out. When a ticket is resolved, it will move out of your inbox and into the "All Tickets" section.
- Scheduled: This is where you'll find all your tickets with due dates. By default, it will show tickets due this month, but you can adjust the filters at the top of the page for different time periods, locations, assignees, and more. Learn more about Scheduled Tickets.
- All Tickets: This is a record of all of the tickets your team has created and resolved. Think of it like a filing cabinet where everything is stored in case you need to reference it later.
If you have tickets without a location, you might also have an "Unassigned Location" section. This usually happens if you have tickets created from emails outside of the system. In many cases, the system can automatically assign this ticket to a particular location, but if it cannot, then you can quickly triage this list in this section.