Schedule Due Dates for Tickets

Adding due dates to tickets helps your team stay organized and prioritize the most urgent tasks. For example, if you have a work order due next quarter, you can set the due date so your team isn’t notified about it today. When the due date approaches, the ticket will automatically move to your team’s inbox—so nothing gets forgotten.

The Future section is a list of all tickets that are due further out. This keeps your inbox clear of tickets your team can’t act on yet.

You can change the due date and time from the New Ticket and Edit Ticket pages.