Inspector Training
Welcome to OrangeQC! You’ll be using our mobile app to do faster, easier inspections and audits. These three short videos will get you logged in, performing inspections, and using tickets in the app.
Part 1: Logging In
In this first video, you'll learn how to:
- Download the mobile app from the Apple Store or Google Play Store
- Log into your account on the app
For more help, see: Download the Mobile App.
Part 2: Performing an Inspection
In this second video, you'll learn how to:
- Perform your first inspection
- Change ratings for each line item
- Add comments, attach photos, or mark a line item as not applicable
- Save an inspection draft
- Submit a completed inspection
- Flag an inspection or mark it as private
Part 3: Using Tickets
In this final video, you'll learn how to:
- View tickets on the mobile app
- Filter to find a specific ticket
- Change the status or resolve a ticket
- Add comments or photos to a ticket
- Create new tickets
If your team is using Ticket Tasks, check out our video tutorial for a quick walk-through.
Top Tips for Inspectors
Keep your app up to date.
We're always working to improve our apps. Keeping your app updated ensures you get all of the latest updates, from bug fixes to new features.
If you have automatic updates turned on for your device, these should come through without any action on your part.
Turn on notifications (iOS only).
Notifications give you a heads up when a ticket is assigned to you, or to an area you have responsibility for. On iOS, you can tap these notifications to jump straight to the ticket, saving time searching.
We won't spam you with unnecessary notifications.
The first time you open OrangeQC, it will prompt you to allow notifications. If you want to adjust your settings after that:
- Open Settings on your Apple device.
- Scroll down to find OrangeQC in the list of your apps. Tap it to open the settings menu for OrangeQC.
- Tap "Notifications." On this screen, you can toggle notifications on or off, as well as adjusting how they appear.
What's next?
For many of our app users, that's all you need to know! If you run into any issues, please feel free to contact support@orangeqc.com or your account administrator.
If you'll need to use the OrangeQC web app in your role, you can also check out more help guides. You might be interested in the following topics: