How to Comment on Tickets

Your team can leave comments, responses, and notes right on the ticket. This helps streamline communication within your team and with customers.

To comment on a ticket from the website: Click the “Tickets” tab, then click the ticket you want. At the bottom of the page is a comment box. When you’re done writing, click “Add Comment” to add the comment, or “Comment & Resolve” if the issue has been dealt with and ticket can be closed out.

To comment on a ticket from your email: If you’re subscribed to get email alerts about tickets, you’ll get an email when a ticket is created or gets a new comment. You can reply to those emails and your message will automatically be added as a new comment on the ticket.
You can include certain hashtags in your message to automatically change the status of the ticket, too.