Fix Problems Receiving Email Alerts
If you or your team aren't receiving the correct email alerts, there are steps you can take to fix the problem on an individual and a team-wide level.
Q: I'm subscribed to email alerts from OrangeQC, but I'm not getting them. How can I fix this?
The most frequent culprit for this problem is emails getting accidentally flagged as spam. When this happens, they either get stuck in your junk or spam folder, or they’re bounced back to us by your email provider.
- Check your spam folder: If you find OrangeQC emails in your Junk Mail folder, you should be able to mark them as “Not Junk Mail” or “Never Block.” This will train your spam filter to send our emails to your inbox.
- Whitelist our emails: Whitelist the following emails to keep them from being bounced by your organization’s spam filter: notifications@orangeqc.com and *@orangeqc.com. If you have an IT person, he or she may have to handle this.
- Add our emails to your Safe Sender list: Add those same two email addresses to your Safe Sender list. (If you need help, check out this guide for Outlook or this guide for Gmail.)
Q: I've done the steps above, but my spam folder was empty. What now?
If you think your emails may have been bounced, please contact us at support@orangeqc.com. We can manually restart your emails after you’ve gone through the above steps.
Q: My whole team is having problems getting email alerts. How can we fix this?
If this is happening across your team, we can put your team's domain on an allow list through our email platform. This will restart emails that were suppressed by our provider after being flagged or bounced from your system, so be sure that you've followed the steps above for spam as well.
Email support@orangeqc.com with a description of the problem and the email domain you'd like us to permanently allow, and we'll follow up.