Set Up Visit Tracking from QR Codes

This feature is available as part of our service validation add-on module. If you'd like to explore adding this feature, please email support@orangeqc.com.

Visit tracking allows teams to print QR codes linked with buildings, areas, or subareas. Teams can scan these codes to save time and increase accountability.

What Is Visit Tracking?

Visit tracking creates a record of a physical visit to one of your locations. Users check-in via a QR code posted onsite, then go on to inspect as usual.  When they're done, they check out.

The visit not only organizes the actions the user performed to create a comprehensive record, but also adds timestamps and GPS locations for additional insight into when and where work is being done.

Setting Up Visit Tracking

Creating QR Code Signage

Start by creating QR codes for the areas you want to track. Click here for step-by-step instructions.

Enabling User Permissions

Before your team can begin using QR codes, you'll have to enable the feature.

1. Log into the OrangeQC web app as an administrator.
2. Click the People tab. This will bring up a list of all users on your account.
3. Choose the user who needs permission. This will bring up their profile.
4. Scroll down to "Permissions." Visits permissions are at the bottom of this section.
5. Check the box for "Track visits when scanning QR codes."
6. Click "Save."

Using Visit Tracking

Click here for a short how-to on using visit tracking in the OrangeQC app.

Once you've enabled visit tracking for your team, you may want to send them the guide above to get them up to speed on using QR codes, checking in, checking out, and linking inspections to visits.

Reviewing Visit Tracking Data

Your new Visit Log view tracks all check-ins and check-outs along with areas, timestamps, GPS locations, and associated inspections.

To access the Visit Log:

1. Log into the OrangeQC web app as an administrator.
2. Click on the Reports tab. This will bring up a list of all the reports you can generate.
3. Click on the Visit Log report option. This is at the bottom of the list or reports.

The Visit Log displays a map of the GPS locations where check-ins occurred, followed by a list of visits. Click "Filters" in the upper right-hand corner for options to filter by date, inspector, or location.

Frequently Asked Questions

What are the benefits of using QR codes?

QR codes serve as shortcuts to the correct area. They save time by taking inspectors straight to the location they're inspecting, with no more searching or navigating through the area hierarchy.

Does a user have to be an inspector for visit tracking to be enabled?

No. You can enable visit tracking for any user on your account. In the future, you’ll also be able to link tickets, service validations, and other validations to a visit to create an audit history and timeline for built-in accountability.

What are your future plans for visit tracking?

QR code shortcuts and visit tracking are the foundations for future features like service validations and feedback pages.

Who can I send a question, suggestion, or other feedback?

Emailing our team at support@orangeqc.com is the best way to get in touch, because it allows our whole team to see your message and reply quickly. We can also set up a call if you'd like to go over things one-on-one.