Assign a Ticket to a User or Group

1. Open the ticket: Open the Tickets tab, then choose a ticket from the list.
2. Make sure the ticket has a location: If the location in the left-hand sidebar is listed as “Unassigned,” you’ll need to set one. Click “Edit” in the right-hand corner, then pick a location from the drop-down list. Next, scroll down and click “Save.”
3. Assign the ticket to a user or group: Under “Assign To” at the bottom of the left-hand sidebar, click “(Assign).” Then, you can pick the user or group you want to assign the ticket to from the drop-down menu. (The drop-down is based on the location assigned to the ticket, so if you aren’t seeing the right names, go back to the previous step.) Finally, click “Assign.”