Sort and Filter Tickets

Tickets with due dates will automatically appear at the top of your inbox for easy access. After those tickets, the rest of the tickets are sorted by which tickets most recently had activity.

At the top of your inbox, you'll find a search box for looking up tickets by ID, as well as menus for filtering by ticket status, location, and categories.  From left to right, the basic filter selections are:

• Ticket status: All tickets in inbox, Open tickets, or Pending tickets. (Your inbox only shows open and pending tickets. If you want to view resolved tickets, click “All” in the left-hand sidebar.)
• Location: Choose whether you want to view tickets from all sites and areas, or certain ones. Begin typing in this box to search for locations.
• Categories: Learn how to add, modify, and delete ticket categories here.

For more filters, click the "Filters" button in the upper right-hand corner. This gives you more options for specifying which ticket you'd like to view, as well as a keyword search field that searches ticket subjects and messages.

You can use keyboard shortcuts to sort through your ticket inbox more quickly.