Create a Ticket on the Mobile App

You can create tickets on the OrangeQC app two different ways:

• Within an inspection, by choosing the "Flag and Create Ticket" option before submitting.
• From scratch, starting in the ticket inbox.

How to Create a Ticket From a Flagged Inspection

If inspectors find problems that need to be resolved while performing an inspection, they can flag the inspection.

Tickets created from flagged inspections include a link to view the full inspection report. If your team has ticket tasks enabled, the ticket will include a to-do list with any deficient or failing line items as well.

To flag an inspection and create a ticket, simply toggle the "Flag and Create Ticket" option before submitting.

How to Create a New Ticket

1. Tap the "Tickets" icon at the bottom of the screen. This opens up your Ticket inbox.
2. Tap the "+" icon in the upper right-hand corner of the screen. This opens up the form to create a new ticket.
3. Fill out the ticket details. These include:
   • Location: The site or area the ticket applies to.
   • Category: The default categories are Complaint and Request, as well as Flagged Inspection for tickets created from inspections (see above). Your team may have also created custom categories for more organization.
   • Private: Toggle this on if you'd like the ticket to be private and viewable only by your internal team.
   • Subject and message: These will appear in your team's ticket inbox, as well as any emails the ticket generates.
   • Assign to: If a specific person or team will be responsible for resolving the ticket, you can add them here.
   • Due Date: If you toggle this option on, it will bring up a calendar and let you choose a date and time. Use this for time-sensitive issues.
   • Priority: Optional. Some teams use this to help triage the most important tickets.
   • Attachments: Any photos or files that help describe the issue or request. (For example, a photo of a corrective action, or a PDF of a requested room setup.)
4. Tap "Save" in the upper right-hand corner. This creates your ticket, which you can now find in your ticket inbox.

Video on Working with Tickets in the Mobile App

To see the process in action, watch our inspector training video on working with tickets: