Ticket Inbox Shortcuts
If your team deals with a large amount of tickets, you can find specific tickets quickly via the inbox's search bar and responsive filtering. Keyboard shortcuts also speed up ticket inbox management:
| Keyboard Shortcut | Function |
|---|---|
| / |
Search for a specific ticket ID
|
| j / k |
Move down (j) or up (k) the list to select a ticket
|
| Enter |
Open the currently highlighted ticket
|
| s | Jump to status |
| c |
Jump to category
|
| f | Pull up all filters |
| l (lowercase letter L) | Jump to location search and selection |
| ? |
Bring up the shortcut list
|
|
⌘ + K (Mac Keyboards) Ctrl + K (Windows Keyboards) |
Brings up the command palette to search, filter, sort, and more
|
Navigating via keyboard instead of clicking around can speed up your process significantly once you get the hang of it.
If you have any other suggestions for shortcuts you'd find useful, send us a note at support@orangeqc.com.